CUSTOMER SERVICE

We respect your privacy and never sell information to third parties.

Because of the personal nature of our product, we offer a money-back guarantee if you are not completely satisfied with your wig. We accept wigs postmarked within 10 days after you receive it, provided it is returned unaltered and unworn with original tags intact. Shipping is not refundable. To help you find the Freeda you love, you may also exchange your wig within 10 days of receiving it for one up to the same value. Shipping is free (for US orders) when exchanging. To take advantage of our exchange policy, please email sales@freeda.com.

Visit the catalog where you can get more information on our products and place an order. Feel free to give us a call at 718-771-2000 Monday - Thursday, 9:30am - 5:30pm, Friday, 9:30am - 2:30pm EST if you need any assistance.

We are not responsible for typographical errors.

After placing an order you will receive an email with your order details. You can click on the order number to view updated information regarding your order. If you have an account you can always go to the my account section and view order history and any other information regarding your account.

If you have an account you can visit the my account page to update you account information on file.

Wigs are warrantied for 6 months against all manufacturing defects. Discontinued wigs are not warrantied.